At Medical Services we are always interested in what you have to say and try to take onboard any feedback. If you would like to you can send us your thoughts using the form below:
What people say
Doris couldn't thank her enough for her reassurance and kindness and I second that. I know some people would say oh its all part of the job, but this was above and beyond the call of duty and I would like someone to know how well Doris and I were looked after that day, by a very caring lady.
Jeanette on a journey where the other patient on board became ill and needed to be returned to hospital.
My Grandmother, Olive, goes to Edgware hospital for dialysis every Monday, Wednesday and Friday. My reason for contacting you is to compliment and put a good comment in writing for the men who usually take her and bring her back, I believe their names are Richard and Shahraz. My Grandmother speaks extremely highly of them and how they look after her and whenever I see them they are very professional and caring. I would just like them to get the recognition they deserve, they are a credit to your company!
Sam, whose grandmother is transported each week, sent us the email above.
...they were so passionate, understanding, considerate and obliging, giving her the full respect she deserves…we would like to thank them for the bottom of our hearts…it is good to know that there are such nice, soft, kind-hearted ambulance people around...may you all continue to do your great work
Two sisters from North London who wished to remain anonymous, of PTS crew Kate and Barry who took their 91 year old mother to hospital in East London.
Your team was invaluable to us…they were two professionals who showed a caring and service oriented approach…they helped us so much after a very long and somewhat difficult flight with the patient...
Dr Simon, Chief Medical Officer, Flagstone Medical Center, Arizona, USA, of two Medical Services employees, Ken and Quincy who helped repatriate an elderly man suffering from dementia back to Wales
Just a short note to thank you and Medical Services for your great service today and for undertaking the booking. You were really helpful and we appreciate your most helpful response.
CEO at Aeromedevac, the Irish Air Ambulance Service, after a specialist patient transfer from the Royal London Hospital to Biggin Hill.
I would like to say a big thank you to Medical Services’ transport who have been brilliant recently in helping me out with agreeing to an access visit for equipment delivery today at very late notice. This will enable the patient to be d/c home today. Also last week I was on a stressful and complex home visit with a patient that had to be extended at the last minute and again transport were very accommodating in my extended leave time. I know transport are very busy and just wanted to let them know that I very much appreciate this.
Helen, an Occupational Therapist for Ealing and Harrow Community Services
My most recent visit (Moorfeilds Hospital) was on Monday. I was lucky enough to have the service of one of your drivers. All of your drivers are very good and I don't know how you reward really good staff but they certainly deserve a high recommndation.
Jenny from London
Thank you so much for the support you gave us today in transferring our patient from Oak ward to the hospice. We are so grateful for the support that your team give our particular group of patients who are at their most vulnerable and for that we are truly grateful.
Dr Jane Wood, The Royal Marsden and Royal Brompton Palliative Care Service